Monika Half wants to know why Microsoft Word loads much slower than it used to. If a fresh template doesn't fix your slow load problem, you can regain your old settings by simply deleting the new normal.dot and renaming the old one normal.dot. Then you can look for another source of the slow load. Application software uses MS Word 2007 template files to printout some reports., I have the problem of a very slow Word 2010. Whenever I open on of these. Last updated: January 3, 2018 ISSUE If you recently installed an update, you may experience problems editing chart data in PowerPoint or Word. This seems to occur if you have McAfee antivirus on your PC. STATUS: WORKAROUND Microsoft is aware of and investigating the issue. In the meantime, you may want to try temporarily disabling or on your PC. If you do this, please enable or another antivirus program to remain secure. Once the problem has been fixed you can always re-enable or reinstall McAfee. Last updated: October 13, 2017 ISSUE When using the trial version of Office 365, every time you open an Office file, the latest version of the application gets automatically set as the default application for Word, Excel, or PowerPoint in all versions of Windows. For example, if you have Excel 2013 installed and are also running Office 365 trial version, then the workbook will open in Excel 2016. STATUS: WORKAROUND We recommend using Office365 for the latest features. However, you may uninstall the trial version so that we open files with the version of Excel you installed. Last updated: October 6, 2017 ISSUE After installing the or the, you may encounter the following issues: • If you merge vertical cells in a table, the cell content disappears, and you can’t select the merged cell. • If you open an existing document that has a table with merged cells, the cells will appear to be blank. This issue occurs only for those who receive Office 2016 updates using Windows Installer technology (MSI). If you have a Click-to-Run edition of Office, such as Office 365 Personal, you won’t encounter this issue. STATUS: FIXED This issue is now fixed in the. Please see this article on how to install this update. Last updated: September 1, 2017 ISSUE When you add metadata in the Document Properties in your Office file—either via the File > Info or in the Save As dialog—the properties are visible in Office. However, when viewing the same file in Windows File Explorer, the properties are not shown. Adding metadata in File > Info Adding metadata in Save As dialog Metadata/properties not shown in File Explorer STATUS: IN PROGRESS Our engineering team is actively fixing this issue. Please note that the metadata/properties persists in the document itself but won't be shown in the File Explorer. We apologize for this inconvenience. We'll post more information on this page as soon as we have the fix. Last updated: August 16, 2017 ISSUE When opening Office 2016 files, you may experience files are opening as read-only unexpectedly. This issue most commonly impacts Excel and Word in Version 1706 (Build 8229.2045) or later. Sometimes this issue manifests after you attempt to sync a document that requires check-in on OneDrive. Upon opening the file in Word or Excel, the file opens as read only. STATUS: WORKAROUND Our engineering team is actively fixing this issue. In the meantime, please refer to this for workaround. Need more help troubleshooting? Talk to support. If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us button at the bottom of this page. If you are an admin for Office 365 for business subscription,. Last updated: September 27, 2017 ISSUE When inserting an icon or a picture via Insert > Icons or Insert > Pictures, you receive the following error message: An error occurred while importing this file. STATUS: WORKAROUND As a workaround you can do the following: • Open Internet Explorer. • Click on the Settings icon and then click Internet Options. • Choose the Advanced tab and then find the Security section. • Uncheck the option Do not save encrypted pages to disk. Last updated: October 13, 2017 ISSUE Emojis are displayed as square boxes in Office applications (such as Word and Outlook) in Windows 7. This issue affects all Office customers in Windows 7 except for Office 365 subscribers with Office 2016 versions 16.0.8067.2032 or later (currently released to Office Insiders). STATUS: FIXED To resolve this issue, we recommend customers upgrade to the following: • Monthly Channel (Formerly: Current Channel): Office 2016 subscribers (Office 365) and non-subscribers who have Click-to-Run version installed in Windows 7 will need to update to Version 1704 (Build 8067.2115) or later (April 2017 monthly updates). • Semi-Annual Channel (Targeted) (Formerly: First Release for Deferred Channel): This is now fixed in Version 1708 (8431.2079).
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